DELIVERIES, EXCHANGES AND RETURNS

Next, we present the general conditions of shipments and collections. Browsing this WEB page gives you the role of user of the same and, therefore, you accept the clauses detailed in this document.

FREE SHIPPING

All our products are available to send them free of charge at street level to the Iberian Peninsula.

DISCLAIMER OF LIABILITY

Unless legal provision to the contrary Mario Hernández García “Mad Elegance”. You will not accept any responsibility for the following losses, regardless of their origin:

  • Any losses that were not attributable to any default on your part.
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties. Likewise, Mario Hernández García “Mad Elegance” also limits his liability in the following cases:
    • Mario Hernández García “Mad Elegance”. applies all measures concerning to provide a faithful display of the product on the Website, however it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems of the browser that is used or other of this nature.
    • Mario Hernández García “Mad Elegance”. will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.
    • Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Mario Hernández García “Mad Elegance”. uses all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of the products, however it is exempt from liability for causes that are not attributable to it, unforeseen circumstances or force majeure.
    • Mario Hernández García “Mad Elegance”. It will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, Mario Hernández García “Mad Elegance”. nor will it be held responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.
    • In general, Mario Hernández García “Mad Elegance”. will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, they are due to force majeure, and this may include, by way of example but not exhaustive:
      • Strikes, lockouts or other industrial action.
      • Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
      • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
      • Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
      • Inability to use public or private telecommunication systems.
      • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure continues, and Mario Hernández García “Mad Elegance”. will have an extension in the term to comply with them for a period of time equal to the duration of the force majeure. Mario Hernández García “Mad Elegance” … will use all reasonable means to find a solution that allows us to fulfill our obligations despite the force majeure.

RETURNS

In the cases in which the User purchases products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:

Right of Withdrawal:

The user, as consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on the Mario Hernández García “Mad Elegance” Website .. or on If the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same order of purchase. To exercise this right of withdrawal, The User must notify Mario Hernández García “Mad Elegance” of his decision. You can do so through the following email address:info@mad-elegance.com .

The user, regardless of the means they choose to communicate their decision, must clearly and unequivocally express that it is their intention to withdraw from the purchase contract through the Mad Elegance email info@mad-elegance.com.. To meet the withdrawal period, it is enough that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires. In case of withdrawal, Mario Hernández García “Mad Elegance”, will reimburse the User for all payments received, except for shipping costs without any undue delay and, in any case, no later than 14 calendar days from the date on which that communicates that dismissal to Mario Hernández García “Mad Elegance”. The User will be reimbursed using the same payment method used by the User to carry out the initial purchase transaction. However, Mario Hernández García “Mad Elegance”. could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of the return thereof, depending on which condition is met first. The User may return or send the products to Mario Hernández García “Mad Elegance” at his own risk and at Calle Bécquer, 8 under -41840 PILAS (SEVILLA).

And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Mario Hernández García “Mad Elegance” was informed of the withdrawal decision. The User acknowledges knowing that he must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as factory-sealed; products that for hygiene or health reasons are sealed and have been unsealed after delivery.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun , with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by Mario Hernández García “Mad Elegance will have lost its right of withdrawal. In any case, no refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery. Likewise,

Return of defective products or shipping errors

These are all those cases in which the User considers that, at the time of delivery, the product does not conform to what is stipulated in the contract or purchase order, and that, therefore, they should contact Mario Hernández García “Mad Elegance”. Immediately and let you know the existing disagreement (defect / error) by the same means or by using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, where appropriate, the replacement of the same. . The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be observed. The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be observed. The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be observed.

GUARANTEE

The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, Mario Hernández García responding “Mad Elegance”, therefore, by the lack of conformity of the same that is manifested within a period of two years from the delivery of the product. In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Mario Hernández García “Mad Elegance” and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect.